What our Customers say...


SERVPRO exceeded my expectations in every way!  Justin-great communication/leadership skills, Carol, Amy, and Rachel were amazing-extremely professional, skilled and excellent work ethic.

Carol and Crew:  Thank you for everything!  You guys did an amazing job.  We are so appreciative.  Thanks for even getting in the corners where the pet hair and dust bunnies were.  You guys are the best.  We are grateful.  

Amy and Allison were wonderful.  If I asked them to do something they were eager, friendly, and very nice!!  Thank you!!

I had a severe mold issue in my bathroom. SERVPRO came out quickly and assessed the situation, then worked with me to quickly and efficiently remediate the mold issue. Very helpful and professional. I would use SERVPRO for any project, large or small.

Cleaners rated A+!

Your team was great!

Everyone we dealt with was very friendly and professional.  Cleaned beyond my expectations and Carol was exceptional.  She keeps the crew on task and she is a very hard worker, very conscientious.

Good customer service with a pleasant smile

Anthony and his team at SERVPRO of Augusta/Waterville are phenomenal! When a pipe busted and flooded the lower level to our home my wife and I were absolutely overwhelmed. We made a few phone calls and SERVPRO of Augusta assured us and responded expeditiously despite us being over an hour north of Augusta. SERVPRO Technician Allison and her crew were on scene the same day, very quickly despite the distance. They reassured us and went to work immediately carefully moving furniture and getting our home dry and clean. Anthony worked diligently with our insurance to ensure all was squared away and less for us to worry about. The SERVPRO team worked very hard for three days to ensure our home was dry, clean, and mold free. I can't say how thankful my wife and I are for the professional, diligent, and rapid response from SERVPRO of Augusta. I hope you will never need their services, but in the case that you do, it is very comforting and gratifying knowing that Anthony and his team are more than ready, willing, and capable of getting the job done.

Great service to have available! After our hot water heater blew out and flooded the basement SERVPRO was here within a reasonable time after getting the call. The scheduled around our schedules to check on the progress of drying out the basement. It was all done in a timely manner and to our great satisfaction. The staff were all very polite and professional, yet friendly. I would certainly call them again! :)

The work your crew did on our job trailers was great and we'll definitely be calling you in the future. You would never have known the trailers had not been used in a year after you guys left. Thanks.

Unfortunately I have needed SERVPRO's service twice in one month's time due to sewer backups in my basement. Each time SERVPRO worked quickly to resolve the issue and work with me on scheduling. The crew was great to deal with and was very professional.

Mr. Haraden was courteous, polite and helpful. We are satisfied with the work done by SERVPRO of Augusta/Waterville and would recommend them to others.

I had a variety of contractors and services on my site and SERVPRO was by far the most professional and easiest to deal with. I appreciate all of the hard work.

I really appreciate how quickly SERVPRO of AUGUSTA/WATERVILLE handled my loss and the polite and courteous nature of the entire staff. Thank you.

Thank you so much for the great work you did to clean up after my chimney fire, especially after it had been several months, also thank you for working with my son in Florida to coordinate everything. Job well done by all!

Thank you for your great service, you and your employees were great to deal with.

Your crews have been absolutely amazing. Carol and John were such a great team and did a great job; they worked very well together and were polite and professional. I think people hear negative far too often but your crew deserves to hear some positive. Thank everyone for the hard work and great job.

Thank you to SERVPRO of Augusta/Waterville for doing such a great job and helping us to begin getting life back to normal.

Your people are courteous, and very professional.

Rated us "Very Satisfied" with the following - Initial contact with you - Timeliness of the initial response - The appearance and neatness of the production staff - The knowledge and professionalism of the staff - Job completion time - Overall performance of the Servpro Franchise Professional

"From myself and the entire board of directors may we compliment you again on your dedication to serving the Augusta Babe Ruth League with the wonderful cleaning service you have provided us again this year. Our league would not be able to do what we do without such generous donations from kind and caring people as yourself."

"it is through the generosity of people like you that helps to make Litchfield Fair the success that it has become. One again thank you very much. We truly appreciate your generosity."

The team was respectful of us and our property. Kept us informed. Went over and above and beyond!

Excellent service. I'm so happy with the results. Thank You!

I want to thank you and SERVPRO for your honesty and integrity during the servicing of our home in Wayne and will highly recommend SERVPRO to family and friends.

"Hi Coby! I just wanted to reach out and say thank you again for donating your 50/50 raffle prize to KVHS ($129). Your donation allows us to vaccinate two animals and a large bag of cat food! See you soon! =) From, KVHS

Thank you SERVPRO employees for your real quick response to our water in the basement situation. The clean-up and drying out in the area was conducted in a professional manner and your visits were timed to fit our schedules. Thank you again!

I had a fire in my home on ... After many phone calls and a call to headquarters in Tenn. I was very lucky to receive a phone call at the motel I actually received the call 11 minutes after I hung up the phone from Tenn.

I will be forever grateful to Blake for being the polite, business professional he is. I never had to wait long for a returned phone call. Blake made all the phone calls for me to get my home back to the way it was before the fire.